Shipping & Delivery Policy

This Shipping & Delivery Policy outlines how Kovai Kitchen delivers meals to your doorstep. By placing an order, you agree to the terms below.

1. Delivery Areas

• We currently deliver within Coimbatore and select surrounding areas.
• Delivery availability is confirmed at checkout based on your delivery address.
• If we cannot deliver to your location, you will be notified before order confirmation.
• We reserve the right to modify serviceable areas without prior notice.

2. Delivery Timings

• Estimated delivery times are shown during checkout and in order confirmations.
• Delivery times are approximate and may vary due to traffic, weather, or other factors beyond our control.
• We strive to meet estimated times but cannot guarantee exact arrival windows.
• For meal plans, delivery times are scheduled as per your subscription preferences.

3. Delivery Methods

• We use our own delivery network and may partner with third-party delivery services.
• Orders are delivered to the address you provide at checkout.
• You must ensure the delivery address is accurate, accessible, and has clear instructions.
• For meal plans, stainless steel boxes are provided and must be returned daily (weekly/monthly plans).

4. Delivery Charges

• Delivery charges, if applicable, are displayed at checkout before payment.
• Charges may vary by location, order value, or time of day.
• We reserve the right to modify delivery charges; changes will be reflected at checkout.
• Free delivery may apply to orders above a certain value or for specific promotions.

5. Order Acceptance & Delivery

• Orders are subject to product availability and delivery capacity.
• You will receive an order confirmation via email/SMS upon successful placement.
• If an item is unavailable or delivery is not possible, we will contact you to arrange alternatives or refund.
• You must accept delivery or provide clear instructions; risk passes to you if delivery is refused.

6. Failed Deliveries

• If delivery fails due to reasons beyond your control (e.g., incorrect address provided by us, delivery partner error), a full refund will be processed within 15–20 working days.
• If you are unavailable or refuse delivery without valid reason, re-delivery charges may apply.
• We are not liable for losses or expenses arising from late delivery due to factors outside our control.
• If we cannot deliver to your location, we will inform you and arrange cancellation or an alternative address.

7. Meal Box Returns (Weekly/Monthly Plans)

• Stainless steel meal boxes must be returned to the delivery person the next day, clean and washed.
• You will receive fresh boxes with the current day's meal.
• All boxes must be returned at the end of your subscription period.
• Boxes are not for personal use; failure to return may result in charges.

8. Contact & Support

For delivery inquiries or issues, contact us at Kovaikitchen2024@gmail.com or call +91 96000 44092. We aim to resolve concerns within 5 business days.