Privacy Policy

This Privacy Policy explains how Kovai Kitchen (a brand of Easy Dine Services) collects, uses, and protects your information when you use our website, mobile website, and mobile applications (the “Platform”). By accessing or ordering through the Platform, you agree to the practices described below.

1. Information We Collect

• Identifiers such as IP address, name, phone, email.
• Profile details like interests and preferences you share with us.
• Usage data about your interactions on the Platform.
• Order and payment metadata (processed securely by payment gateways).

2. How We Use Your Information

• To process orders and deliver meals to your chosen address.
• To improve our menu, services, and overall experience.
• To send service updates, offers, and promotions (you can opt out anytime).
• To perform analytics, market research, and Platform personalization.

3. Cookies

We use cookies to understand usage, measure performance, and tailor content. Cookies do not grant us control over your device; you can manage them via your browser settings, though some features may be limited if cookies are disabled.

4. Data Security

We implement industry-standard security and encryption to protect your data from unauthorized access or disclosure. While we strive to safeguard information, no method of transmission or storage is 100% secure.

5. Ordering & Payments

• You are responsible for keeping your account credentials confidential.
• Orders are subject to availability, delivery capacity, and confirmation.
• All online payments are encrypted and processed by compliant payment gateways.

6. Delivery

• Delivery times are estimates and may vary due to traffic or weather.
• Ensure access and instructions are provided; risk may pass if delivery is refused.

7. Your Choices & Rights

• Access/Update: You may request a copy or correction of your personal information.
• Opt‑out: You may unsubscribe from marketing communications at any time.
• Deletion: Subject to law, you may request deletion of certain data we hold.

8. Sharing of Information

We may share information with trusted providers (e.g., delivery partners, payment processors) to fulfill orders and operate the Platform, or when required by law. We do not sell your personal information.

9. Contact & Complaints

Questions or requests? Contact us at Kovaikitchen2024@gmail.com or call +91 96000 44092. We aim to resolve concerns within 5 business days.

10. Updates to this Policy

We may update this policy from time to time. Material changes will be highlighted on this page with an updated date. Continued use of the Platform constitutes acceptance of the revised policy.